CONDITIONS OF PURCHASE

GUARANTEE

In the products purchased on this website, the company guarantees the products for two (2) years from the date of purchase (unless otherwise indicated for a particular product), against any defect in materials and hand of Used for its manufacture. Our warranty includes the repair, replacement, or replacement of the product and / or components without charge to the customer, including labor, as well as the transportation expenses derived from the fulfillment of this certificate. The company undertakes to deliver the repaired product, new or equivalent product in a time not more than 30 days from the date of receipt of the same in our service workshops. No liability will be reimbursed in case of delayed service due to force majeure or unforeseen circumstances. To enforce this guarantee, no more requirements than the bill of purchase of the product on this website will be required.

THIS WARRANTY SHALL NOT BE VALID UNDER THE FOLLOWING CONDITIONS: 

•  - When the product shows clear signs of being altered.
•  - When the use and care of the product has not been correct.
•  - When the product has been used out of capacity, mistreated, hit, exposed to moisture, wetted by any liquid or corrosive substance, as well as any other fault attributable to the consumer.
•  - When the product has been disassembled, modified or repaired by persons not authorized by the company.
•  - When the problem is caused by normal wear and tear due to wear.
•  - When the color of the product is different from that observed in the images of this website, as it may vary depending on the use of different monitors.

      No other verbal or written warranty other than the one expressed herein will be acknowledged by the company.

RETURNS

In case of finding an anomaly in the goods received you should contact as soon as possible with our customer service to indicate it.

In accordance with Royal Legislative Decree 1/2007 of November 16, you have 7 days from the receipt of your order to effect a change or a refund. To do this, you must contact our customer service department at atcliente@geniangroup.com, who will handle the whole process by calling the customer service number +34 930 162 514.

We strongly urge you, once the product has been received and without unpacking it, that the specifications of the order correspond to the ones you ordered, since returns will not be accepted due to incorrect specifications if the product has already been opened and unpacked.

The article must be received in the same conditions in which it was sent. Once verified, the refund will be made to the account indicated. In case of return, the shipping costs and the responsibility in the same are to account of the buyer.